Unknown policy

I cancelled my policy with budget 2023 but to my surprise they still debit my account to this day. Called in to ask why are they still debiting my account,Other consultant informed me that the policy was cancelled and the other one tell me that I have a 2nd policy which is active and that is the one that I was been debited for . To my understanding I only had one policy has the First Lady said my policy is cancelled but then there other one is active how does that even work because I was clear enough when asked for cancellation for the policy.In this manner I want all my premiums from the month I asked for that policy to be cancelled.