OT
Ofentse T
1 reviews | Active since Jan 2021
02 Dec 2025, 16:31
Unhappy with service | @tihsa.co.za
I dont understand why I've been asked to send documents on separate days, am I now perhaps hired to keep track of my emails for my claim. Shouldnt I be requested to send everything at one go and relax knowing that budget insurance is handling the matter? Now you are causing me stress on top of stress as I'm already stressing over the car being damaged
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Replies (2)
Budget Insurance's replyOfficial
02 Dec 2025, 17:01Hi Ofentse,
We acknowledge receipt of your complaint.
We will escalate to the relevant department to assist.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
We will escalate to the relevant department to assist.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply02 Dec 2025, 17:01
Official
Hi Ofentse,
We acknowledge receipt of your complaint.
We will escalate to the relevant department to assist.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
We will escalate to the relevant department to assist.
Kind Regards,
The Budget Insurance Team
OT
Ofentse T's updateReviewer Update
03 Dec 2025, 12:39I received this mail instead??? where will I get this document when my bank doesn't provide it? I provided the latest document that my bank can provide!!!
"Dear Mr Thulo,
We would like to remind you that the supporting information required for claim number 4 from policy *** for the incident on 28
November 2025 is still outstanding.
As we cannot make any progress at this stage, you are urgently requested to provide us with the following documentation/information.
➢ Copy of bank statement 28/11/2025 to 30/11/2025
The general terms and conditions of your policy book explains that a period of 14 days is granted for the fulfilment of all claims
related requests:
Important time limits
We will only indemnify you for a claim if you:
3 give us any documents that you receive in connection with any claim, within 14 days of receiving such documents.
4 provide us with any information, proof, documentation and co-operation that we ask for, within 14 days of our request.
It is therefore crucial and in your own best interest to provide the necessary details as soon as possible and before the window period for
expires on 17 December 2025.
Kind regards
Petro Kennedy
Senior Loss Adjuster
"
"Dear Mr Thulo,
We would like to remind you that the supporting information required for claim number 4 from policy *** for the incident on 28
November 2025 is still outstanding.
As we cannot make any progress at this stage, you are urgently requested to provide us with the following documentation/information.
➢ Copy of bank statement 28/11/2025 to 30/11/2025
The general terms and conditions of your policy book explains that a period of 14 days is granted for the fulfilment of all claims
related requests:
Important time limits
We will only indemnify you for a claim if you:
3 give us any documents that you receive in connection with any claim, within 14 days of receiving such documents.
4 provide us with any information, proof, documentation and co-operation that we ask for, within 14 days of our request.
It is therefore crucial and in your own best interest to provide the necessary details as soon as possible and before the window period for
expires on 17 December 2025.
Kind regards
Petro Kennedy
Senior Loss Adjuster
"
OT
Ofentse T's update03 Dec 2025, 12:39
Reviewer Update
I received this mail instead??? where will I get this document when my bank doesn't provide it? I provided the latest document that my bank can provide!!!
"Dear Mr Thulo,
We would like to remind you that the supporting information required for claim number 4 from policy *** for the incident on 28
November 2025 is still outstanding.
As we cannot make any progress at this stage, you are urgently requested to provide us with the following documentation/information.
➢ Copy of bank statement 28/11/2025 to 30/11/2025
The general terms and conditions of your policy book explains that a period of 14 days is granted for the fulfilment of all claims
related requests:
Important time limits
We will only indemnify you for a claim if you:
3 give us any documents that you receive in connection with any claim, within 14 days of receiving such documents.
4 provide us with any information, proof, documentation and co-operation that we ask for, within 14 days of our request.
It is therefore crucial and in your own best interest to provide the necessary details as soon as possible and before the window period for
expires on 17 December 2025.
Kind regards
Petro Kennedy
Senior Loss Adjuster
"
"Dear Mr Thulo,
We would like to remind you that the supporting information required for claim number 4 from policy *** for the incident on 28
November 2025 is still outstanding.
As we cannot make any progress at this stage, you are urgently requested to provide us with the following documentation/information.
➢ Copy of bank statement 28/11/2025 to 30/11/2025
The general terms and conditions of your policy book explains that a period of 14 days is granted for the fulfilment of all claims
related requests:
Important time limits
We will only indemnify you for a claim if you:
3 give us any documents that you receive in connection with any claim, within 14 days of receiving such documents.
4 provide us with any information, proof, documentation and co-operation that we ask for, within 14 days of our request.
It is therefore crucial and in your own best interest to provide the necessary details as soon as possible and before the window period for
expires on 17 December 2025.
Kind regards
Petro Kennedy
Senior Loss Adjuster
"