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memulodi M

1 reviews | Active since Jun 2015

26 Feb 2019, 08:25

Unhappy with my car after budget insurance has send it to renew it greenstone

They have allocated my car to renew it at greenstone, it came back will missing parts that they said they forgot to install back, the parts where not affected by the accident but they had to order it which took two weeks to get it further more I have my car came back with the engine light on which I have bring it to their attention and said they have fixed it, i drive kilometers and the light was on today I bringing the car for the third time and they claiming they are not responsible for engine light on they will only run test that will reflect the fault, this people have forgotten some of the parts in my car I'm driving a car that is not road worthy at the moment, they have driver chair too.

0
Replies (5)
Budget Insurance
Budget Insurance's reply26 Feb 2019, 08:28
Official
We acknowledge receipt of your complaint and apologise for your experience. 

We will be in contact with you shortly to discuss the matter and to find a solution. 

Kind Regards, 
The Budget Insurance Team. 
mM
memulodi M's update26 Feb 2019, 08:31
Reviewer Update
Can you please my car come back properly with all the parts and engine light sorted
mM
memulodi M's update26 Feb 2019, 11:35
Reviewer Update
Pls call me at ********** 765
mM
memulodi M's update26 Feb 2019, 11:56
Reviewer Update
I have tried call u three times already with no answer
Budget Insurance
Budget Insurance's reply26 Feb 2019, 14:42
Official
Update: 
We confirm that our Customer Relation Specialist has been in contact with you. We also confirm that the vehicle was sent for a diagnostic report which we will hand over to you once the vehicle is delivered. 

Please accept our sincere apologies for the inconvenience this has caused. 
Kind Regards, 
The Budget Team.