Unhappy with after service

I am at my wits end with the kind of service you gave me. I mailed you in November 2020 that my car had a sound after it was fixed by you and you took your sweet time to even respond to me.I only got a response in March 2021. I have to be following you up constantly like I'm crazy. I will be referring this matter to the consumer and insurance ombudsman and between renewit and budget insurance, someone will give me an answer. I am spending my time and money trying to sort out your mess. The response I get from Phindi is she is home and cooking and there is nothing she can do and that Daniella is who I should be talking to. Why did she assist me to begin with? She should've given me the relevant person's contact to deal with. I want my car back and I want this issue resolved asap. You have the nerve to give a car that is not 100% and later take me from pillar to post. Do you understand that this is a car and you're putting my life and my kids life in danger. When I came for the first inspection, I was told that you didn't check suspension and that its my steering rack that's making a noise. I was then told it will be booked in for and later to be told insurance wants pictures. I brought my car in again to be told I must leave and it will be delivered the next day which did not happened. And again, I followed up only to get a call from Phindile telling me that it will be bought today and still nothing. What the hell is this ****?

You allow the service providers you work with to take us as your customers for a ride.