Unhappy customer with bad service

I'm rating Budget Insurance with ONE RED STAR. On the 26/09/2022 my car was involved into an accident, I called Budget for assistance and they sent the tow guy to come take my car to Renew-it Bedfordview, Budget Insurance issued the tow guy with my previous car details that was also written off by Budget Insurance. Okay I explain everything to the tow guy and showed him my profile that all details are updated on my phone then we took my car to Renew-it Bedfordview, when the tow guy he was about to offload my vehicle, Budget Insurance called and they said I can't leave my vehicle at Renew-it cause their system doesn't show anything for my new vehicle.

Now my car had to go with the tow guy to his safe yard the entire weekend until Monday that's when my car was taken to Renew-it Bedfordview. After a week that's when a guy called Earl Mariller from Claims called and said my claim has been rejected cause the excess is more higher than the quote.

Okay I'm cool with that i will fix my car from my own cost, so now I was told I need to call Renew-it to get another private quote, the came back with additional R10000.00 for the damage that doesn't worth that money and I was left negotiating with Renew-it instead of Budget assisting me to get a cheaper quote since I'm their client.

Earl Mariller told me since the claim has been rejected they can't assist me more further they can assist me with the towing to my own repair center. 2 weeks now is gone without my car and not fixed, no feedback from Budget Insurance I have to keep on calling and asking for feedback or updates with my car. This morning around past 8 I managed to get repair center in Germiston and I called Earl from Budget to let him know that he should arrange a vehicle release from Renew-it, we came to an agreement with that, now is 16:55 and my car still not delivered at my new repair center Fred's Auto Body.

A lady from Fred's Auto Body called Renew-it to confirm if they have received the vehicle release from Budget and she was told the car is no longer with them. Then I called Earl now his telling me the car is at Renew-it, I have to wait for 24 hours my car will be delivered to Fred's Auto Body. Now I don't even know where my car is and I mean like as for a loyal customer who never missed a payment getting all this treating and attitude from Earl Mariller, why am I not being assisted or met half way, we are on 3 weeks now and my car hasn't been repaired.

TO: Budget Insurance, kindly note I'm done with you and thank you for your service. We have a lot of Insurance Companies in this country who can meet their clients half way and left them happy for what they paying for.

Regards Glen Nkuna ***