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abigail H
1 reviews | Active since Jan 2026
14 Jan 2026, 20:35
Unhappy customer
A very unhappy customer. One of our company vehicles was involved in an accident 5 December 2025. The accident was reported to budget insurance and send the towing company and took the vehicle. Police case was made and submitted to budget insurance.After that we never heard from them.We had to phone out lots of airtime only to listen to excuses.We went to the offices in cape town ,we where made to sit at reception and not allowed to meet management.
Only information received was they busy assessing the issue. After weeks they called for a case number which was submitted the very day of the accident . Everytime we call is this various excuses . Now they want to listen to the call when the deal was made . It been weeks and weeks we are now in January 2026.
They only good at collecting money every month and not solving problems. Our company has suffered losses for over R200000 without this vehicle. Very unprofessional. I will be exposing them on every social media page and report them to the ombudsmen.
Helpful (0)
Replies (5)0
Replies (5)
Budget Insurance's replyOfficial
14 Jan 2026, 20:52Good day Abigail,
Thank you for bringing this to our attention. We are sorry to hear about your experience with your claim and understand how frustrating this must be for you and your business. Please allow us to investigate the matter and arrange for you to be assisted as soon as possible.
Kind regards,
The Budget Insurance team.
Thank you for bringing this to our attention. We are sorry to hear about your experience with your claim and understand how frustrating this must be for you and your business. Please allow us to investigate the matter and arrange for you to be assisted as soon as possible.
Kind regards,
The Budget Insurance team.
Budget Insurance's reply14 Jan 2026, 20:52
Official
Good day Abigail,
Thank you for bringing this to our attention. We are sorry to hear about your experience with your claim and understand how frustrating this must be for you and your business. Please allow us to investigate the matter and arrange for you to be assisted as soon as possible.
Kind regards,
The Budget Insurance team.
Thank you for bringing this to our attention. We are sorry to hear about your experience with your claim and understand how frustrating this must be for you and your business. Please allow us to investigate the matter and arrange for you to be assisted as soon as possible.
Kind regards,
The Budget Insurance team.
aH
abigail H's updateReviewer Update
14 Jan 2026, 21:04We have been incurring financial losses while waiting for you to investigate the matter and repair our vehicle. It is very concerning that you are stating you have been waiting for the sale agreement for the past three weeks.
How is it possible that you do not know the type of agreement we entered into, yet you continue to deduct money from us every month? This situation is unacceptable and reflects poor service delivery, especially considering that all required documents were submitted promptly.
We expect urgent clarity and resolution on this matter.
How is it possible that you do not know the type of agreement we entered into, yet you continue to deduct money from us every month? This situation is unacceptable and reflects poor service delivery, especially considering that all required documents were submitted promptly.
We expect urgent clarity and resolution on this matter.
aH
abigail H's update14 Jan 2026, 21:04
Reviewer Update
We have been incurring financial losses while waiting for you to investigate the matter and repair our vehicle. It is very concerning that you are stating you have been waiting for the sale agreement for the past three weeks.
How is it possible that you do not know the type of agreement we entered into, yet you continue to deduct money from us every month? This situation is unacceptable and reflects poor service delivery, especially considering that all required documents were submitted promptly.
We expect urgent clarity and resolution on this matter.
How is it possible that you do not know the type of agreement we entered into, yet you continue to deduct money from us every month? This situation is unacceptable and reflects poor service delivery, especially considering that all required documents were submitted promptly.
We expect urgent clarity and resolution on this matter.
Budget Insurance's replyOfficial
14 Jan 2026, 21:26Good day Abigal,
We understand the importance of resolving your query and appreciate your patience. Please note we have escalated query to the relevant department for further assistance. They will provide feedback directly to you as soon as possible. We do apologize for the inconvenience.
Kind regards,
The Budget Insurance team.
We understand the importance of resolving your query and appreciate your patience. Please note we have escalated query to the relevant department for further assistance. They will provide feedback directly to you as soon as possible. We do apologize for the inconvenience.
Kind regards,
The Budget Insurance team.
Budget Insurance's reply14 Jan 2026, 21:26
Official
Good day Abigal,
We understand the importance of resolving your query and appreciate your patience. Please note we have escalated query to the relevant department for further assistance. They will provide feedback directly to you as soon as possible. We do apologize for the inconvenience.
Kind regards,
The Budget Insurance team.
We understand the importance of resolving your query and appreciate your patience. Please note we have escalated query to the relevant department for further assistance. They will provide feedback directly to you as soon as possible. We do apologize for the inconvenience.
Kind regards,
The Budget Insurance team.
aH
abigail H's updateReviewer Update
14 Jan 2026, 21:48We are tired of your excuses. The issue is now in it's second month and we suffering losses of sales due to your unprofessionalism. We are on the verge of losing our jobs because of budget insurance. A lot of people are complaining about budget insurance but still u can't improve your way of resolving issues. We lost over R200000 of sales due to our inability to deliver bcs budget insurance is keeping our vehicle for almost 2 months and are trying by all means to frustrate us so that u don't fix our vehicle. U are playing with fire. We will make sure that the whole of South Africa know about your and ****. We will not leave any stone unturned. We will run a campaign about u . U take people 's money every month but u don't want to pay the claims. We going to sue you and claim all the losses we suffered. We have all the information to support our case. Ref Global rainbow manufacturers pty ltd
aH
abigail H's update14 Jan 2026, 21:48
Reviewer Update
We are tired of your excuses. The issue is now in it's second month and we suffering losses of sales due to your unprofessionalism. We are on the verge of losing our jobs because of budget insurance. A lot of people are complaining about budget insurance but still u can't improve your way of resolving issues. We lost over R200000 of sales due to our inability to deliver bcs budget insurance is keeping our vehicle for almost 2 months and are trying by all means to frustrate us so that u don't fix our vehicle. U are playing with fire. We will make sure that the whole of South Africa know about your and ****. We will not leave any stone unturned. We will run a campaign about u . U take people 's money every month but u don't want to pay the claims. We going to sue you and claim all the losses we suffered. We have all the information to support our case. Ref Global rainbow manufacturers pty ltd
aH
abigail H's updateReviewer Update
15 Jan 2026, 22:32Yesterday u guys said u escalated the issue, only to be called today that our claim has been rejected. After taking our vehicle for almost 2 months and causing us a loss of sales to the tune of 200k , u now saying maybe your sales person did not explain the deal properly to us. What a stupid excuse. For almost 2 months u have been trying every single excuse in your book of excuses and when it fails u jump to the other. We want to tell u budget insurance that don't play with people 's hard earned money. Honor your agreement. U collect R9700 every month from us since March 2025 and u don't want to fix our bakkie. U did the same thing with our other bakkie and now u doing the same. Sorry this time we will take u heard on. Social media will explode and we run an awareness campaign to expose your *****edness to the whole country. We giving u 2 days to fix our bakkie and return it. Policy number *****4463
aH
abigail H's update15 Jan 2026, 22:32
Reviewer Update
Yesterday u guys said u escalated the issue, only to be called today that our claim has been rejected. After taking our vehicle for almost 2 months and causing us a loss of sales to the tune of 200k , u now saying maybe your sales person did not explain the deal properly to us. What a stupid excuse. For almost 2 months u have been trying every single excuse in your book of excuses and when it fails u jump to the other. We want to tell u budget insurance that don't play with people 's hard earned money. Honor your agreement. U collect R9700 every month from us since March 2025 and u don't want to fix our bakkie. U did the same thing with our other bakkie and now u doing the same. Sorry this time we will take u heard on. Social media will explode and we run an awareness campaign to expose your *****edness to the whole country. We giving u 2 days to fix our bakkie and return it. Policy number *****4463