Unhappy Customer

On the 26th January whilst on my way home, I was involved in an accident. The following day 27 Jan I registered a claim and uploaded all necessary documents. It took a week for someone from budget to call me and require additional information, which I already uploaded on online platform. After it was silence and no one updated me even SMS to inform me of the claims progress. I called on the 5th February that’s when I learned that claim was settled and repairer was authorized to do repairs on the vehicle. The repairer and budget kept me on the dark for weeks and I had to call every time to be updated. Last week on the 7th March I called the budget to find latest developments and they called repairer to find progress of repairs. Repairer stated that all parts had arrived and repairs will be complete on the 15th March. On 13 March I called to find the latest update only to be told that repairs will be complete on the 27th March and in the meantime budget refuse to extend car hire on the basis that delay was due to parts not arriving in time but it was not the case cause last week they confirmed that I will get my vehicle on the 15th March.

I have spoken to several consultants and they always promise someone senior will call me back but until this day no one has called me back. Logged 2 complaints and only 1st time someone call me back, 2nd time it was ignored. I’m struggling to get to work as budget refuse to extend car hire until my vehicle has been returned. The level of service I’ve received so far is very poor and I’m disappointed.