Unhappy client of 7 years being with budget

I was in a car accident two weeks ago my claim is still in review the person or people that are supposed to give me feedback are now on leave and my claim is still not attended to yet and I have around 10days with the courtesy car and the panel beater of their choice will also delay and I did mention to them that I am not happy about the turnaround time of that panel beater but again I am stuck with having to send endless emails and be told my claim is in validation yet I make sure to pay my premium on time every month with no default for the past 7 years it's time to let go honestly I am tired of this treatment