Unhappy client

Am really unhappy what budget did, I spoke to a lady by the name of tebogo, stated to her to deduct month end of feb, and here goes budget and deducted from from account today, then I called them and asked why they deducted the lady by an Indian name assisted me and I asked in this case what is there to be done, she told me to go my bank and reverse the money, reversing from my account its also going to charge me. Am really unhappy cos the voice logs clearly states that to please deduct end of Feb.

Am still waiting for the call from the lady tebogo to tell me what's going on, I find this highly unprofessional hence her manager still did not do anything. I can gladly cancel this policy cos am not being assisted here.