Unhappy client

I have been with budget insurance for close to 5 years claim free however my vehicle was ****** earlier this month, I had a lady by the name of Princess that is currently helping me, she had requested certain information to be forwarded to her, the information was forwarded however I did not receive any confirmation from Princess that the documents was received yet I've sent 3 emails thereafter requesting for her to confirm that the information was received so my claim does not have to be delayed any longer, i thereafter spoke to Portia on the 22 May 2026, i was advised that I will get a call from Princess today, when I inquired what time can I get a call, the agent advised me that they cant confirm, so what if I am at work or a meeting, this claim is causing more stress and anxiety, actually expected much more professional service hence the reason I chose budget