Unhappy client

I am really not happy with the service I'm receiving right now, ever since I registered a claim on Monday I have not found any joy with Budget insurance. No one has even bothered to call me and update me on my claim. I had to call in on Wednesday and was told that my claim hasn't been allocated to anyone. How long does it take for a claim to be allocated to an advisor? Then I was advised that someone would call me by Friday and I specifically requested to be called at 2 as it will be my lunch break but no one has bothered. If this is how I am going to be treated then I'd rather take my business elsewhere. I will be cancelling my insurance after this because clearly we are not as valuable as we thought we were.