Unhappy Budget client

My Car was collected beginning August for bumper repairs,following an accident.Mid August i phoned the company Budget selected to repair my car Sunset Body works.I asked for an update seeing that there was no communication from either Budget or the repair agency.The gentleman in charge told me at first about the backlog on materials supplies following the recent protests,however,they assured me my car would be finish end of August.Further inquiries led me to believe that they were in fact addressing damages incurred during the accident,e.g. the bumper,my turbo booster,oil leak and the wipers.I received my car on 5 September,but the car had to go back several times for scratches to be polished out,the turbo and wipers to be tested at Renault agent as my car is a Renault Sandero 900 Dynamic Turbo.A orange warning light shows on my dashboard following the accident.To date the warning light is still there amid numerous communication between myself,Budget and Sunset Body works.They now claims that the turbo was defective and my wiper motor is faulty,although at the time of the accident it was raining and I was on my way to work.Why would i drive during the night in the rain without wipers.On a straight road I battle to get beyond 110 km/hr.I feel I was let down by Budget Insurance and now their internal resolution department is dealing with my complaints.Every morning at 07H00 I get a auto:mated message :please check below

Dear Sir/Madam

With reference to your complaint received for 73000 Please be advised that the complaint is currently being reviewed and we will provide you with a full response regarding our findings within the next 24 – 48 hours. We sincerely apologise for the delay in the outcome of your complaint , please direct all correspondence to us on : ***.

Please do not reply to this email.

When I phone Budget,I'm transferred from one consultant to another until my airtime on my cell or my patience runs out.you listen to low tone ,cracking music(if you could call it music) I hope someone with similar experiences would see the issues I encountered and come forward,because when you phone your insurer whom you pay a great deal of money every month without fail,you don''t want added problems,but resolved issues.

thank you

Cedric Sias