Unhappy and Inconvenienced client,

I was involved in a car accident on the 10th of March 2018, the insurance dealt with the administrative duties to take the car to Gateway Autobody which is register with Budget. Budget claimed that they are professional panelbeaters however the service that I am getting is extremely depressing. I paid an access of +-R9000 in time to ensure that there are no delays from my side. Since the car went to the panelbeaters I have never gotten any correspondence from them, I had to do the calling all the time and I didn't get a satisfactory answer. Therefore, I decided to involve Budget as my insurance because I have been trying to do things on my own and I wasn't getting any assistance. And guess what Budget said they cannot do anything, imagine nothing. unbelievable cause they are the ones that recommended that insurance. Worse part is that they don't even tell me when will the car be fixed. On top of that I have to follow them around asking for updates, while they don't even bother to tell me what is happening. I mean its been 1 month 9 days and they still don't know when the car will be fixed. This is unaccetaple, especially the part were budget says they cannot do anything about it. The least budget could do, is to push their recommended panelbeaters to ensure that its clients get an outstanding service. (