Unhappy and Disappointed Client with poor service

This is the worst experience that I have encountered thus far with an insurance company.

So in July 2025 I was unfortunately involved in a mva where my vehicle was written off after Budger insurance assessors had assessed it. Once a claims consultat was allocated I was required to submit additional information in order to validate the claim which I did. The claim was approved but I was not happy with the settlement amount.

On the 25 July 2025 I further lodged a dispute which I was told would be escalated to a Manager. I waited for weeks without getting feedback. I had to call in and I was then told that I had to log a dispute via the disputes department where I had to send a email. The email was sent in the 12 Aug 2025 following which my dispute was allocated to an Agent. The last mail I recieved from the particular agent back in August 2025 was giving me assurance that the dispute was being dealt with by the agent and I would recieve feedback by latest the 08 Sep 2025.

I am not sure how many times I have had to call in and how many emails I have written but to date I still not have had any feedback from the disputes department at Budget Insurance and it is now the 30 Sep 2024 more than 3 weeks later.

The service, lack of communication and lack of feedback has been appualing to say the least. Emails are never responded to and feedback and updates are never forthcoming. It seems like you have to beg for feedback. When I call in and speak to the agent she assures me that she would respond to my mails but never does.

I would not wish such an experience to my wors enemy.

Extremely disappointing from Budget Insurance and thier disputes department.

Regards A very unhappy, frustrated and disappointed customer.