Unfortunately the rating only goes as far down as "terrible".

I have just received my policy update from Budget insurance dated 25 April 2014. What a joke! A man drove into me in October 2015 - today is 4 May 2016 and I have had absolutely no feedback or responses to my emails to Budget about the status of my excess payable back to me. But yet my budget premium is debited my bank account the same time every month without fail!!!! Both times I have had problems with the loan car made available to me by Budget's 3rd party car hire company. Either party just tells me it is not their problem - yet my budget policy states the loan car I am paying for!!!! Budget don't respond with a stupid email - that your team will investigate and get back to me - it's been nearly 7 months since the accident - it's probably going take your team another 7 months to investigate. Your service is pathetic!!!