Unfare Treatment Budget Insurance

I really I dont understand why is it a problem canceling your Policy, when I took this cover I just cancelled with my previous cover and they didnt ask for confirmation for my new policy, it took few hours for you guys to activate my cover with you guys. For 3 days now trying to cancel my policy, I send an email and it was never attended to, then I made a call then instead of cancelling you told me about Vehicle Finance. when I joint this policy I never told my Vehicle Finance that I am no longer with Momentum and momentum didnt ask me to provide them with proof of cover from you guys. Ohk I decided to send the proof of cover and I was told after I send it they will call me and it was matter of hours, now its been more than 24hours and I made a follow up call and I am being told that it will take 2-3 days for them to recieve the email. It took me an hour for me to take your cover why this stories and complications when I need to cancel my policy, I dont want your cover anymore please..........