Hellopeter
Share Your Experience
KH
Kwena H

1 reviews | Active since May 2021

29 May 2021, 12:38

Unfairly treated

I bought a car and insured it with budget Insurance 2019 August 28 and 1st July 2020 my son had an accident driving it they declined my claim (1)regular driver (2)not checking precautions (3)speeding. I requested a recording for my contract last August after my insurance was declined till today but they manage to send a recording for my son interview after accident .EDR recorded speed but my car's manual does not have that only SRS .My insurance is an open plan and my son is licenced and I believed that that the contract recoding can give me closure.because I cannot recall I took the matter to Ombuds they refer it to court and I dont have money to pay legal fees I need ideas please. I believe that for me to have peace of mind and accept their outcomes peacefully I must listen to recording for my contract

0
Replies (3)
Budget Insurance
Budget Insurance's reply29 May 2021, 12:47
Official
Hi Kwena,

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Budget Team.
KH
Kwena H's update29 May 2021, 14:23
Reviewer Update
Thanks wil be appreciated
KH
Kwena H's update06 Jun 2021, 11:20
Reviewer Update
Morning can you guys practice what you preach and please do not run a robbing business that benefits only you guys think about those who puts their trusts in you.Please when you do recruitments don't have hidden agenders in your contracts do not wait for the day the accident happens then starts talkitalking about the things you did not disclose to your customer and the languages your using e.g. regular driver it can explain driving without supervision so please be specific to your customers do not be greedy be fair and ownest business is about losing and winning and please offer the recording as requested as the contract was recorded not signed as they want to listen to it and I don't think is a good idea to interview a person after accident and take it as a congret ividence as the person still in shock,disclose everything in your contracts and stop robbing people especially people that are buying cars and insurance for the first time most of the time they are victims because they don't know your tricks I hope and believe now the lady learned something but the hard way but your selfish and she has rights as a customer and I trust that she must fight for the truth.