Unfairly and ********* - have to fight for Budget to do the right thing

Hi Bongani Mageba, Stephen Klinkert, Tom Cramer, Sabelo and Jan

I've asked several times for Budget and Telesure to treat me fairly as a client and stop the ********* practices I've noted from the start of this claim.

I've been refused payout initially due to ********* practices which I cited at the start This was then overturned after taking more than 6weeks to resolve this claim with pathetic service levels and communication I cited several time that I still have not received a policy schedule To date I still do no have a policy schedule from Budget. Do you think that is ethical behavior? After agreeing to pay my claim I had to again fight for the right amount to be paid due to voice contracting. Again this was overturned. Again citing no policy schedule shared with me to refute the amount I was voice contracted and paying for. The ********* practices continued as I was 1st offered a refund in premium that was supposedly incorrect. Again I asked to be treated fairly as a customer and refused the amount offered - eventually after 6-8weeks of fighting with Budget and noting that I need to go public with this ********* practices I was offered settlement on what I voice contracted for. Do you feel you have treated your client fairly? Do you feel this is ethical behavior/practices?

Again now after having this motorbike written off for more than 8weeks I have been charged incorrectly for premiums for a bike that was written off. Again no policy schedule shared and no premiums dropped due to 2nd bike written off/paid out. again - do I need to ask you to be treated fairly as a client or are ********* practices like this condoned and encouraged by directors of Telesure group/Budget?

What are you going to be doing about refunding me premiums for a bike written off for the past 2months? What are you doing about premiums charged for October incorrectly/*********ly for a bike that is now in your possession and I'm paying insurance premiums after handing over the registration documents 2weeks ago?

What are you doing about client service and wasting several hours of my time complaining about ********* practices and behavior from staff?

Below double charges for two bikes where Telesure have had possession of one of my bikes and now own it for past 8-10weeks image.png I now have no further options but to make your service and ********* practices public and take this further on social media platforms. Please contact me directly if you want to resolve or change this ********* behavior and stop charging me for assets you have settled completely.