TN
Takalani N

1 reviews | Active since Mar 2022

09 Jun 2022, 11:03

UNFAIR TREATMENT FROM INSURER.

Am really not satisfied with the services i recieved from my insurer. Yes, my car has been settled and i did recieve my courtesy car. My only concern is the number of days that i recieved for the courtesy car. Why am i suppose to be struggling with my movements because of the car that i have to return back whereas i am paying my insurance monthly whileas my car is parked and not yet fixed.

I would kindly like to cancel my insurance with immediate effect unless i recieve the courtesy car back till my car is fixed and delivered back. I see no reason for me to pay for insurance for 3 consecutive months while my car is parked at some panelbeater and me busy using public transport while paying for insurance.

please assist on this matter.

0
Replies (5)
Budget Insurance
Budget Insurance's reply09 Jun 2022, 11:27
Official
Hi Takalani
  
We acknowledge receipt of your complaint.
  
Our team will be in contact with you to discuss your concerns.
  
Kind Regards, 
The Budget Insurance Team 
 

TN
Takalani N's update09 Jun 2022, 11:33
Reviewer Update
Unfortunately the courtesy car i have has to be returned by the endx of business day today the 9th June 2022. Am even wondering what my mode of transport will be after i have retuned it since i do not have public transport to take me to work on daily basis.
Budget Insurance
Budget Insurance's reply09 Jun 2022, 11:40
Official
Hi Takalani
 
We would like to apologise for the frustration you are experiencing. 
 
We will be in contact to address your concerns.
 
Regards,
The Budget Team 

TN
Takalani N's update09 Jun 2022, 11:44
Reviewer Update
Should i return the courtesy car that i have right now or should i keep it? Thats the responds that i want. Time is ticiking and i dont want to be charged for the things that you might have solved long time back. I want to know if i should return it or not.
Budget Insurance
Budget Insurance's reply09 Jun 2022, 11:53
Official
Hi Takalani

Please return it as advised.  

When you get a call back from the relevant department, they can address it further with you.

Regards,
The Budget Team