UNFAIR TREATMENT FROM BUDGET INSURANCE

I logged a claim for scratch and dents online on the 1st May 2022. Gave the picture of what transpired. On the 4th May 2022 around 6pm, I received a whatsapp msg from a *** asking me to submit supporting pics. No call from Budget that we've allocated an assessor or atleast we've received your claim and we are working on it. I then sent the pics the next day as it was already dark for taking pictures after 6pm. The pics were sent to the assessor on the 5th May 2022 at 7:06am. Still no call from Budget. I received a msg from the assessor on the 6th May 2022 that assessment is complete and the claims consultant will call me asap. I called Budget on same day around 11am just to follow-up as the assessment is complete. I spoke to a consultant and requested that she put through to the consultant responsible for my claim, whilst on hold, Budget calls me on the other line, Nomsa the lady that was allocated was too busy to talk to me instead I allocated one of their trainees to tell me that the claim has been declined due to a third party being involved. Firstly that was news to me but if that is what I signup for why did you even entertain my claim. You should have rejected it from day one. You did not need to string me along only to reject my claim.

If this is the way Budget treats their clients, thank you I'll take my business somewhere else.