Unfair Treatment from Budget Business Insurance policy number ***

Good afternoon

I have been using budget business insurance for my car/bakkie for over 4 years now and during that period, I never ever missed the payment for my monthly premium.

Last 3 weeks my driver got involved in an accident, and it was not his fault since someone didn't stop at the stop sign resulting in an accident.

We did all the necessary steps and send or alerted budget insurance about what happened.

The insurance said they are doing their own investigation of the documents that I gave them for payment. They even told me that the cost to fix the car would be around R13 000 which is not a lot.

Some days later, a lady who is assisting me with the claim by the name of Jasimiel Williams called me and said they are rejecting the claim because they got information from their agent that they use that my driver driver license is ****.

I ask them to send me the report from their agent and she said she will only send a picture or snippet of the heading of the document, since she is not allowed to send out company information.

I feel like I am unfairly treated as a customer to be told that an agent that they use said that the drivers license is **** and to make things worse, they said I must tell my driver to go to the consulate to get a confirmation letter confirming that indeed it is not ****. My question is how come we need to do all these if they are sure on what they are doing.

This means that they don't want to pay out for the damages for my car after more than 4 years paying R1200 a month.

I really need help to get this matter resolved as I was paying my monthly premium for when the situation like this happened, I can get help.

Regards Thilivhali James Matshevha