Unfair treatment by Budget Insurance-unhappy client

Budget insurance is failing to address my issue where I dispute their assessor's report because it is not a true reflection of the discussion between me and their assessors, I have written a number of emails with no luck. But instead I keep on receiving a text message from them asking me to authorize a debi-check , they this on tv when they advertise but do the opposite when they must process a claim, this is misleading.