OM
Orapeleng M
1 reviews | Active since Oct 2024
17 Apr 2026, 12:40
Unfair treatment
Good day. I'm currently an active Budget VAPS client policy number: ***.
I have a declined claim which it was declared as unfair decision and I received an email that says the review team will get back to me in the next 12 or more days for solutions which I consider this as a unfair treatment because I have to park my car for the next 12 days or more for something that can be resolve within 48h as per our agreement wen I was take this policy, yet they expect their premium every month.
Please ask the Dispute supervisor to contact me ASAP coz this claim was logged on the 08/04/2026 I want my vehicle to be fixed ASAP.
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Replies (2)0
Replies (2)
Budget Insurance's replyOfficial
17 Apr 2026, 12:44Good day O****leng,
We acknowledge your complaint and understand your frustration.
Our dispute resolution team has just received your complaint and are currently working on it.
You will receive an update as soon as possible.
Kind Regards,
The Budget Team.
We acknowledge your complaint and understand your frustration.
Our dispute resolution team has just received your complaint and are currently working on it.
You will receive an update as soon as possible.
Kind Regards,
The Budget Team.
Budget Insurance's reply17 Apr 2026, 12:44
Official
Good day O****leng,
We acknowledge your complaint and understand your frustration.
Our dispute resolution team has just received your complaint and are currently working on it.
You will receive an update as soon as possible.
Kind Regards,
The Budget Team.
We acknowledge your complaint and understand your frustration.
Our dispute resolution team has just received your complaint and are currently working on it.
You will receive an update as soon as possible.
Kind Regards,
The Budget Team.
OM
Orapeleng M's updateReviewer Update
22 Apr 2026, 10:28Good day
It's been days now I haven't received a response from you and I cannot drive around with dented vehicle while I'm insured with budget....my query is very simple you go to terms and conditions under waiting period bullet number two and you check when did I submitted my vehicle insurance. So clearly it shows that you don't want to take responsibility but you happy to debit the monthly premiums which i believe it's completely unfair. Why do I have to wait for 12 days or more for something that can be resolved in less than 48hours.
It's been days now I haven't received a response from you and I cannot drive around with dented vehicle while I'm insured with budget....my query is very simple you go to terms and conditions under waiting period bullet number two and you check when did I submitted my vehicle insurance. So clearly it shows that you don't want to take responsibility but you happy to debit the monthly premiums which i believe it's completely unfair. Why do I have to wait for 12 days or more for something that can be resolved in less than 48hours.
OM
Orapeleng M's update22 Apr 2026, 10:28
Reviewer Update
Good day
It's been days now I haven't received a response from you and I cannot drive around with dented vehicle while I'm insured with budget....my query is very simple you go to terms and conditions under waiting period bullet number two and you check when did I submitted my vehicle insurance. So clearly it shows that you don't want to take responsibility but you happy to debit the monthly premiums which i believe it's completely unfair. Why do I have to wait for 12 days or more for something that can be resolved in less than 48hours.
It's been days now I haven't received a response from you and I cannot drive around with dented vehicle while I'm insured with budget....my query is very simple you go to terms and conditions under waiting period bullet number two and you check when did I submitted my vehicle insurance. So clearly it shows that you don't want to take responsibility but you happy to debit the monthly premiums which i believe it's completely unfair. Why do I have to wait for 12 days or more for something that can be resolved in less than 48hours.