UNFAIR DECLINE FROM BUDGET

Good day, I am very upset to with my insurance, My car was ****** on the 08.05.18 at work outside my office. i requested a claim from insurance. They had some one from telesure to investigate my case. Through the investigation they come across my tracking device, wanting to know if it was working during the cause of the time the vehicle has been ******. They contacted my tracking company C-track which was the tracker i was using. C-tracker came back and stated my unit was faulty and got disconnected 4 days after i got my car. My insurance has declined my applications of paying out my ****** car due to C - track tracking company stating my car tracker was no more working since the 10.06.16 and they telling me the tracking was installed the 03.06.16 which is funny to me because i bought the car on the 2nd of June 2016 and i had my car on that day and no one came to me to active the unit at home due to me knowing the activation was done at Rand stadium Toyota.

How is that possible? All this is new to my ears that the unit was disconnected but no one from C- track could pick that up and contact me and inform me about this matter. Instead i am blamed for not noticing my unit is no longer active which i was never shown or told. How was i suppose to know how the unit works if no one has ever picked up their phone and tell me how this unit works? Its quite surprising that for 2 years money was debited from my account without hesitations ,but one of your employees had a nerve to tell me they cant seem to find me one their system!!!!! and that i have no policy with C- track instead they have a decency to send me settlement letter to return my money and forget they are the reason i am in this mess.

Last year i changed insurances from Mi way to Budget and they the needed proof of tracking documents which i requested from C - track and On the 17 August 2017 i received a SVS letter stating i have a tracking unit type cME that is installed in my car from a lady called Tracy. Why wasn't this disconnections seen when i requested proof of tracking? Now budget insurance is telling me this is my fault i should've checked if it was working every 3 months. How was i suppose to know its not working if i requested a letter of proof and they send me confirming it is there and working. Its not my fault the tracking was not working, i was paying each month now they come to me with this lime excuses of them not paying me because of a another companies negligence . Please assist me with dealing with this case. Regards