Unfair

I've been a member of budget since 2019 and haven't laid a claim with them and have been paying my premiums without fail yet on the 21st May I had an accident and put a claim with the company response to my claim. I had requested a grace period for May and June of which was granted after I had reversed my payment due to Covid 19 I was notified that I had the grace period. When processing my claim I was told I had no cover of which I wasn't aware of. All that I wss aware is that of my value added product that was on grace not my vehicle. When my claim was processed I was told that my car would be assessed of which that never happened and my claim was declined. I was then directed to the dispute department where I spoke to a lady called Noorie Allie on the 29th May 2020 where she said she would give me feedback on the 8th June 2020, this never happened as I had to call budget for feedback and when talking to the lady she gave me attitude and raised her voice at me when I asked questions as if I was in the wrong as it my car that is at the s**** yard accumulating days to be paid. Her info was that I missed a premium yet all she was talking about was my value added product policy not my car insurance. I have been loyal to budget but the treatment that am now receiving is very shameful . I just want budget to do what's right and progress my claim as much as i have been loyal to them since 2019