********* practices

Truly horrible customer service. I requested a call-back two weeks ago. They tried to phone me twice but every time they only let the phone ring once, so when you answer they put the phone down in your ear. I cancelled my scratch and dent policy last year on Feb and they still charged me for it after cancellation. I would also like to know why my home insurance went up by almost 25% this year while all the excess payments also went up. This seems ********* in light of everyone's financial situation due to Covid. I only received a 2.2% increase last year, so Budget charging almost 25% extra seems ********* and like a cash grab.