********* marketing warranty

Their aim is to fins reason to decline claims and it is not for the first time I have a warranty plan with budget and my car has been with the dealership since last week Wednesday last week and only yesterday they declined the claim telling me be that the part is not covered.at first they requested to see service history which i have provided and they declined because they say the car was supposed to have been serviced at the dealership not at the RMI approved dealership and i told them that is not part of the condition on the policy and they took it for another review and they came up with another reason that the part is nor covered hence i am saying they want a reason to decline .this is so ********* and very much disappointing .and then when you complain you not suppose to speak to complain department but call center and the agent by the name of pricess malatji told me i must not go ombundsman as they no need and this are the terms and condition,why would they not allow me to go to insurance umbuds if they are sure of their decision.all they wanted was to make sale and collect my money eveymonth.