********* Claims settlement process and then get the boot after 10 years without missing one payment!

I've been a Budget client for close to 10 years and built a good customer relationship over these years, until real misfortune struck end 2019. We suffered a severe loss of my wife's hand made and expensive wedding ring end 2019. I've been unable to have this unique item replaced by Budget, as two poor attempts was made to match what we had by preferred Budget service providers, firstly at almost half the valuation cost! I've been mislead and **** to on how a revised, increased replacement value was agreed upon, which is still 23% under the original manufacturer's replacement quote. When I pointed these facts out am I being ignored and the file closed on me. Take it or fly a kite brother! When a 2nd misfortune struck over the festive season with damaged prescription glasses (which was settled) , have I been informed my claims ratio is too high and home contents and specified items removed from my policy! Good luck to all of you when real misfortune strikes and you think you're well covered by this service provider. Something else is coming your way!