********* Bombarding by Budget!!!

From: Sylo Maphalala Date: Wed, 12 Aug 2020, 03:13 Subject: Re: ***2# Your Budget Insurance Company Ltd Policy Premiums: *** To: <***>, <***>, <***>, <***>, Budget Insurance <***>

Budget insurance has failed to contact me as per email sent 3 August 2020.

Instead you debited my account *******ly. Who authorised this debit order in the middle of the month and who is going to pay the bank charges for failed debit order? I just came back from KZN having buried my grandmother and you have the nerve to debit an account that obviously has no allocated funds due to other more important expenses. How dare you! NIYAJWAYELA!!!

You keep quiet, don't listen to instructions and requests, bombard me with stupid emails at odd hours of any day and yet you go ahead and do whatever you want- without consent!

Somebody better call me TODAY within an hour from 11am with valid explanations to email dated 3 August and unauthorised actions!

TODAY!

Regards, Ms. Sibonelo Maphalala.

From: Sylo Maphalala Date: Mon, 3 Aug 2020, 22:07 Subject: Re: ***2# Your Budget Insurance Company Ltd Policy Premiums: *** To: <***

You guys are seriously testing my patience with bombarding me with spam emails since the 30th of July 2020 since sending me email with subject line:

***9# Your Budget Insurance Company Ltd Policy Premiums: ***

I told the consultant who called me on the 30th to take the debit order on the same day, but this didn't happen. Then you send me another notification on the 31st of July of disputed policy because of insufficient funds yet- why didn't you deduct on the 30th like I'd asked? You even sent me email subject:

"***4# Your Amendments Package: ***"

Now today alone you sent me 2 emails:

***7# Your Budget Insurance Company Ltd Policy Premiums: ***

***2# Your Budget Insurance Company Ltd Policy Premiums: ***

That's 4 emails from you at odd hours ranging from 02:09am and 21:56pm just today alone!!!!

I don't care if they are automated or generated by your system because initial email from the 30th actually had someone call me from you office to set up an arrangement to what I agreed to be debited on the same day...but this didn't happen.

As is, I have a family bereavement to focus on as a matter of urgency and have no time for your multiple irritating emails that DO NOT FALL WITHIN REASONABLE TIMES TO BE COMMUNICATING WITH CLIENTS/CUSTOMERS- SO STOP WITH BOMBARDING ME WITH EMAILS YOU COULDN'T BE BOTHERED TO FOLLOW UP WITH A CALL AT 2AM AND 9PM!