RS
Reana S

1 reviews | Active since May 2014

25 Nov 2015, 14:27

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When I insured my goods with Budget I was informed that my excess would be R 4500 in the case of an accident<br> <br> When logging my first claim they said I would be charged an additional R 2500 because I am under the age of 25 and another additional charge of R 2000 because I claimed within my first year which was not declared when taking cover with budget.<br> <br> I took the vehicle to their assessor who advised me it would be R 8000 for repairs, which means the repairs would be for my account. Later I sent them a email stating to cancel the claim. On a previous call they said I would have no premium increase when cancelling my claim. All of this was in Sep<br> <br> I am till today waiting for a so called recording of when I received a call stating my premium will increase. <br> <br> I shall not be paying the increased premium

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Replies (1)
Budget Insurance
Budget Insurance's reply25 Nov 2015, 16:50
Official
Hello RA DE SOUSA,

Thank you for bringing this matter to our attention.

We have escalated the matter to the customer relations specialist who will revisit the decision and reason for the increase.

We acknowledge the frustration and assure you feedback will be provided on the outcome.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The Budget Insurance Team