Unemproved Level of Service!!!

I previously had a bad experience with Budget Insurance and told myself that i don't want anything to do with Budget Insurance anymore. On the 16th Aug 23 i received a call from Konishea who sold me a wrong information about the car insurance and only noticed when i read my policy schedule that this is not what i agreed up on. Konishea provided me with a Thirt Party, Fire and Theft cover instead of Comprehensive cover and i immediately phoned Budget to cancel this policy and there's no way i will take Third Party, Fire and Theft cover and i was the assisted by Zanele Kunene who tried to calm me down and apologized for the inconvenience.

Zanele promised to log a query with the cancellation department and advised that she will provide feedback today (22nd Aug 23) and i tried to call her earlier on the 22nd Aug 23 to get feedback on the cancellation and i did not get hold of her and left the message with one of the consultant whom i told if i don't get a call today i will write this review as it is the only way that is working in order for Budget to do the right thing.

While i was on a call with the consultant i checked if the policy is cancelled or still active and he advised me that the policy is still active and advised that he will ask Zanele to give me a call and i was surprised that i provided Budget with my alternative or working cell phone numbers and this update was not made which shows that Budget has not changed the way of doing things and the level of service being provided is very poor. I wanted to give Budget a benefit of the doubt but it let me down once again and i am certain that i will never subscribe to anything from Budget Insurance and the only thing i'm asking now is for Budget to cancel this policy as i don't want to see any debit orders going through my bank account as i don't have any business with Budget Insurance anymore.