Uncaring Budget Insurance - no focus on the customer

<p>I recently joined Budget insurance and recently put in a claim after paying a debit order. I had agreed to take my car for an assessment but had forgotten. Let's be serious our lives are so inundated with work, family a myriad of emails, and text messages that it is easy to forget. A manager at Budget assured me that someone would get back to me to check that I had agreed to take my vehicle for an assessment.</p> <p>After waiting for a few days I called in and was told that I had agreed to the assessment. This has now caused me to pay R10k out of my own pocket. Here is my issue with this scenario:</p> <p> </p> <p>1. Even if I had said yes to an assessment surely a simple automated SMS or Email could have informed me that I had not done so in 48 hours. Remember I had paid a debit order and was still not fully covered so a simple courtesy message could have been sent without Budget having to employ addition staff to do this as it can be automated. Apparently, it does do this after two months.</p> <p>2. Consistent with a lack of a customer-centric approach the Manager did not call me back and I had to call in to follow up.</p> <p> </p> <p>I am very disappointed in this age of modern technology an insurer like Budget cannot send simple automated messages to assist a customer during the onboarding process.</p> <p> </p> <p>Will be looking to take my business elsewhere soon.</p>