MP
Mark P

1 reviews | Active since Feb 2015

06 Feb 2015, 03:20

Unauthorized Debit Orders

1. Due to the terrible and pathetic service I received from Budget, I decided to cancel both my vehicle and household insurance with them in January. I received confirmation that only the vehicle insurance was cancelled and only on 28 January after the vehicle insurance debt order was returned on 20 January. <br> 2. A gentleman from Budget Insurance call me on Thursday 5 February and I telephonically confirmed with him that I cancelled both my vehicle and household insurance with Budget.<br> 3. Now budget has put through more unauthorised debit orders on my account (see attached) which has resulted that penalty fees from my bank was charged on my account as I have not made provision of the additional debit order charges to the amount of R553.58<br>

0
Replies (1)
Budget Insurance
Budget Insurance's reply09 Feb 2015, 09:10
Official
Hello MarkBB,

We acknowledge receipt of your complaint.

Our Customer Relations Specialist attempted to contact you on the number provided and a detailed message was left.

We would like to resolve the matter and therefore invite you to contact our Customer Relations Specialist.

Kind Regards
The Budget Insurance Team.