ME
Matthew E

1 reviews | Active since Nov 2017

27 Feb 2019, 09:26

Unauthorized debit order change.

Budget insurance has started debiting my account a whole week before the date that I signed for. The reason I chose that date is because that is when I get paid. They are now trying to debit my account on the 19th of every month which means I have a bounced debit order every month that I have to pay penalty fees for. Will they reimburse me for these penalty fees? Bounced debit orders stay on your credit record for a long time after the fact so they are also affecting my ability to get finance.

I cannot understand why they think this is ok?

0
Replies (1)
Budget Insurance
Budget Insurance's reply27 Feb 2019, 09:44
Official
We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards, 
The Budget Insurance Team