Unauthorized Debit and Pathetic Customer Service

Hi

I am absolutely distraught with the service recieved by your team since Saturday the 21st December 2024

I spoke to a consultant regarding cancelation of my policy on Saturday , who at that time insisted on calling me on Monday to match the current premium offered to me by another i nurance company.

I kept telling her no, but she insisted, however this morning the debit order for January went of without any notification from Budget, without an email or sms.

I have called in today spoke to Candice Chetty whom assisted me with informing me via a telephonic conversation that my policy will be canceled and that an email will be sent through. This call was made at 08:28am. I asked her if the refund can be done immediately of which she mentioned no and it will take 7 to 10 working days.

I waited until 09:41am when I had not recieved the email of cancelation and called through once again.

I now spoke to Bradley whom assisted me with the query and I recieved the document now.

What I'm ****ed of about is that Bradley informed me that an immediate reversal can be done with proof from my bank , bank statement to show that the monies have been taken.

This Candice have not mentioned or informed me about.

I come from the insurance service industry and very well know the importance of clients being made aware of what can be done to assist a client.

I require assistance URGENTLY, as the installment for my new insurance will be going off from my bank account and I do not have the funds in my account due to the monies being taken from my account without authorisation for today's date from Budget.

If this matter is not seen to with utmost urgency I will be taking this up and contact the Ombudsman regarding this.

I will not accept this as I am a paying client for 3 years with uninterrupted payments and no claims.

This is very unprofessional and I will ensure that everyone knows about Budget and the poor client services.