PN
Philani N

1 reviews | Active since Aug 2011

15 Dec 2025, 19:06

Unauthorised Early Debits

You debited me early on the day that I did not authorise. You debited me after I transferred funds to fill up. I got to tbe petrol station and the transaction was declined. I had to call friends to loan me some money. You have no idea how embarrassing that is. In addition to that, you cannot reverse it. I have to speak to the bank - which will affect my credit record. I am tild that it's my fault since I did accept a debicheck. That is why the debit order was tracking. I will pay an insufficient fund fee of R10 and an additional R5 to reverse this on Wednesday since it could not be reverved today and tomorrow is a public holiday.

I am definitely changing my insurance. I cannot afford you debiting me whenever you feel like.

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Replies (1)
Budget Insurance
Budget Insurance's reply15 Dec 2025, 19:14
Official
Hi Philani, we’re truly sorry for the inconvenience and frustration caused. The debit was processed based on your DebiCheck mandate, and reversals must be handled by your bank for security reasons. Please DM your policy details so we can assist and escalate this internally to prevent similar issues in future. We appreciate your feedback and the chance to make this right.