1 reviews | Active since Mar 2009
Unauthorised debit
How dare your company deduct my debit order 8 days before it is due!!! When I phoned this morning to query why my debit order had come off early the telesales lady tells me it was a business decision to make sure I didn't loose any cover. I beg your pardon??!!! Why would I loose cover ? You cannot just make a decision on my business like this!! There was no reason from our side for you to deduct this early. Must be because your business needs the money.... I find it completely unacceptable that your company does this. I have spoken to a very nice manager Jordan, who assured me this will never happen again. But I am still beyond furious that you can even do such a thing. You don't get to tell me how to run my business. And you do not randomly just take money off our bank account!!! Disgusted.
We acknowledge receipt of your complaint.
Please allow us the opportunity to look into the matter in order for us to provide you with feedback.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
Please allow us the opportunity to look into the matter in order for us to provide you with feedback.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialists, we sincerely apologise for the unnecessary frustration this has caused. We have opted you our for future early deductions and our IT team is working on the error.
We appreciate your kind understanding herein and invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialists, we sincerely apologise for the unnecessary frustration this has caused. We have opted you our for future early deductions and our IT team is working on the error.
We appreciate your kind understanding herein and invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Budget Insurance Team.
Dear Che,
I really appreciate our call, thank you for your kind understanding.
Please feel free to keep my details for future reference, i will gladly assist you.
Enjoy the rest of your day.
Best Regards,
Dorothy Smit
***
Dear Che,
I really appreciate our call, thank you for your kind understanding.
Please feel free to keep my details for future reference, i will gladly assist you.
Enjoy the rest of your day.
Best Regards,
Dorothy Smit
***