Unattended to claim

I have a serious concerned with my claim which Budget is tracking foot to process it. I called budget for a claim which gave me a junior consultant to help me with the claim. Later I was referred to senior consultant who promised to continue with investigation if I gave him the required documents before the 29th of March, 2024. I gave him documents on the 26th of March, 2024 via both WhatsApp and email. He never gave me feedback nor updates on the claim have been received. I am of the view that maybe their clentile has now reached the point that they no more care about the existing customers. I am saying this initially Budget used to be one of the the insurances that a value. I called them today to find out from them but they don't give me a clear answer. It is almost a month now