JT
Jay T

1 reviews | Active since May 2011

22 Oct 2017, 17:51

Unathorized Debit Dates

<p>I am absolutely appalled by Budget Insurance. I've written to them to inform them that my salary date has changed and got a response from them, acknowledging my email and confirmation that they'd debit by account 5 days later than what I've requested. I responded to say that I prefer the debit goes off as per my request, only to have them go for payment on a completely different day and, they had the audacity to resubmit the debit order on my old salary date, causing their premium to bounce from my bank account and still have the audacity to charge me the resubmission fees for their FAULT!!! That's *****. I want those resubmission charges reversed and I want my policy cancelled at midnight on 31 October. I no longer wish to be covered by **********.</p>

0
Replies (3)
Budget Insurance
Budget Insurance's reply23 Oct 2017, 09:05
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your complaint

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply23 Oct 2017, 09:22
Official

Update:

One of our Customer Relation Specialists contacted you, without success. We are investigating the matter and feedback will be supp**** to you shortly.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply31 Oct 2017, 10:11
Official

Update:

We are truly sorry that we have lost you as a valued customer and apologise for the inconvenience and frustration this has caused.

Kind Regards,
The Budget Insurance Team.