tM
tumelo M
1 reviews | Active since Apr 2015
23 Aug 2015, 23:58
unathorised billing
I sent an email to cancel a policy i took out with Budget ins. they cancelled the policy BUT did not cancel the policy for dents and bumps. This is a way to keep deducting money out of people's account, why would someone CANCEL comprehensive cover but remain with dents cover?! what is the logic there, they don't cover dents at the new insurance company?. <br> <br> They went on to debit R99 from my account 6 days after i emailed to cancel the policy. I am going through my bank statement now and i found that amount deducted. It a small amount, so i did not get an SMS. I want a refund.
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Replies (1)Budget Insurance's replyOfficial
24 Aug 2015, 09:12Hello tumelo.,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically however not successful.
We have in the interim verified the deduction and are in the process to refund same including the additional fee charged.
We still require an opportunity to discuss the matter and express our apologies for the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically however not successful.
We have in the interim verified the deduction and are in the process to refund same including the additional fee charged.
We still require an opportunity to discuss the matter and express our apologies for the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply24 Aug 2015, 09:12
Official
Hello tumelo.,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically however not successful.
We have in the interim verified the deduction and are in the process to refund same including the additional fee charged.
We still require an opportunity to discuss the matter and express our apologies for the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically however not successful.
We have in the interim verified the deduction and are in the process to refund same including the additional fee charged.
We still require an opportunity to discuss the matter and express our apologies for the inconvenience caused.
Kind Regards,
The Budget Insurance Team
