KR
Khomotso R
1 reviews | Active since Apr 2018
15 Jan 2025, 20:04
Unacceptable treatment
I'm not happy with the way budget insurance, in December 2024 they increased my premiums to R892 from R849. On 1 January I requested a review on the premium. One of their agent called me and we agreed on a premium of R801. However when the policy was sent I got a premium of R849. I requested a telephonic recording of our discussion to confirm what we agreed upon. Unfortunately I have been waiting even today, even after a follow up.
If this is how a client is treated. Then what happens during emergencies?
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Replies (4)0
Replies (4)
Budget Insurance's replyOfficial
15 Jan 2025, 20:48Good day K****tso,
Thank you for getting in touch with us regarding your premium review.
Kindly accept our apology for the delayed response however, we have escalated your query to the relevant department.
Please note that they will revert back during working hours.
We sincerely apologize.
Regards,
The Budget Team
Thank you for getting in touch with us regarding your premium review.
Kindly accept our apology for the delayed response however, we have escalated your query to the relevant department.
Please note that they will revert back during working hours.
We sincerely apologize.
Regards,
The Budget Team
Budget Insurance's reply15 Jan 2025, 20:48
Official
Good day K****tso,
Thank you for getting in touch with us regarding your premium review.
Kindly accept our apology for the delayed response however, we have escalated your query to the relevant department.
Please note that they will revert back during working hours.
We sincerely apologize.
Regards,
The Budget Team
Thank you for getting in touch with us regarding your premium review.
Kindly accept our apology for the delayed response however, we have escalated your query to the relevant department.
Please note that they will revert back during working hours.
We sincerely apologize.
Regards,
The Budget Team
KR
Khomotso R's updateReviewer Update
16 Jan 2025, 19:30It's so disappointing that I had to get attention by complaining on hellopeter. The worst part was that I am told during a telephonic conversation is that they didn't see my emails.
Furthermore, i'm told that the budget insurance agent who dealt with my review said the premium of R806 was meant for Febraury only and R849 will continue . However there's nothing that indicates the discount is meant for February.
This treatment is pathetic!!!
I requested via email for the exact time or indication on the recording that says the discount is meant for February only. In addition, IL leave my response here since this institution responds or gives attention to communication of this platform. I hope you will deal with this matter urgently.
Furthermore, i'm told that the budget insurance agent who dealt with my review said the premium of R806 was meant for Febraury only and R849 will continue . However there's nothing that indicates the discount is meant for February.
This treatment is pathetic!!!
I requested via email for the exact time or indication on the recording that says the discount is meant for February only. In addition, IL leave my response here since this institution responds or gives attention to communication of this platform. I hope you will deal with this matter urgently.
KR
Khomotso R's update16 Jan 2025, 19:30
Reviewer Update
It's so disappointing that I had to get attention by complaining on hellopeter. The worst part was that I am told during a telephonic conversation is that they didn't see my emails.
Furthermore, i'm told that the budget insurance agent who dealt with my review said the premium of R806 was meant for Febraury only and R849 will continue . However there's nothing that indicates the discount is meant for February.
This treatment is pathetic!!!
I requested via email for the exact time or indication on the recording that says the discount is meant for February only. In addition, IL leave my response here since this institution responds or gives attention to communication of this platform. I hope you will deal with this matter urgently.
Furthermore, i'm told that the budget insurance agent who dealt with my review said the premium of R806 was meant for Febraury only and R849 will continue . However there's nothing that indicates the discount is meant for February.
This treatment is pathetic!!!
I requested via email for the exact time or indication on the recording that says the discount is meant for February only. In addition, IL leave my response here since this institution responds or gives attention to communication of this platform. I hope you will deal with this matter urgently.
Budget Insurance's replyOfficial
16 Jan 2025, 19:33Hi K****tso
We are concerned to hear this and we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team
We are concerned to hear this and we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team
Budget Insurance's reply16 Jan 2025, 19:33
Official
Hi K****tso
We are concerned to hear this and we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team
We are concerned to hear this and we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team
KR
Khomotso R's updateReviewer Update
24 Jan 2025, 23:16What is the outcome of your escalation; I have not received a call or any amended documents related to the reduced premium?
KR
Khomotso R's update24 Jan 2025, 23:16
Reviewer Update
What is the outcome of your escalation; I have not received a call or any amended documents related to the reduced premium?