TP
Taslin P

1 reviews | Active since Mar 2015

28 Jan 2016, 09:07

Unacceptable Service - Poor reflection of Budget.

On Wednesday 27 January 2016, i requested vehicle insurance on my car early that day. At 16:12 i received a call from a female who i then informed to call me later that day as I was in a meeting - which she agreed to.<br> At 18:27, when i was home, the same number called me as i expected the same female to be on the other line - it was actually a male - who's name I have forgotten. The gentlemen continued to ask me if I am happy with the quote when will I like to start my cover. To which i responded that at this point i am merely comparing what i have which i am happy with considering it is the most affordable and valuable in service for me. He then asked again, saying hypothetically should we match and beat my current cover, when will i like my cover to start. At this point i responded saying i am not going to give you a date until i can compare on my own. I just want a quotation and if i am happy will i then CONSIDER. He proceeded to ask me what will it take to influence my decision to change my cover. i responded saying i have changed my mind, please dont call me again and hung up. Reference Number: P6A008685 - Please review the telecom. He was so pushy and frustrating! Poor Service

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Replies (1)
Budget Insurance
Budget Insurance's reply28 Jan 2016, 09:44
Official
Hello TaslinPillay,

We acknowledge receipt of your complaint and thank you for taking the time to advise us of your experience.

We would like to take the opportunity to sincerely apologise for any inconvenience caused and thank you for taking the time to bring this to our attention.

We have escalated the complaint to the relevant manager and as soon as we receive feedback we shall revert to you soonest.

Kind Regards
The Budget Insurance Team