Unacceptable customer service

Dear HelloPeter Team,<br> Following a minor vehicle accident in December 2014 where the driver of the other vehicle was guilty (!), I requested that Budget institute the usual Excess recovery process in an attempt to recover the excess so that it could be refunded to me after the repairs were complete. After numerous calls to several client advisors at Budget, I was told that a \Pfarelo\" would be handling the case. On most occasions he was not available, and did not return my calls. An email addressed to him in January this year is still unanswered. The few times I did manage to get some feedback, I was told Budget is waiting for feedback from the lawyers, to whom the case has been handed over tom in June 2015. It has been a year of trying to get some feedback, not to mention the refund of the Excess of R 4500, - I had to pay to have my car repaired. I find this customer service totally unacceptable ! <br> This is not how one treats a loyal customer ! I'd be very grateful if your assistance in this matter could result in a positive outcome. Kind Regards, Pierre Mare' "