Unacceptable behavior

I would like to share my horrific experience with everybody who needs to know. Recently Insured my car with Budget Insurance and was advised 2 months down the line that the tracker unit is had fitted was all of a sudden inadequate. They advised me on the 4th of November this year, giving me barely 3 days to upgrade the unit or they woul charge me a higher premium. This was sent to me via sms they couldn't even pick the phone up and have a conversation. After much battling I eventually managed to get the concerned tracking company out to upgrade the tracking unit in my car. On Tuesday morning I emailed the documents through to a person called Pretty and asked if all was in order, no response. Again this morning I mailed Pretty and asked for feedback , again no response, when I returned to my inbox at 11h30 again I sent an email no response. Leaving me with no choice I sent a request asking them to call me back, I'm still waiting and wonder if they ever will? I had to call directly and waste my air time in speaking to yet another consultant who appears to be assisting me. Currently I am in the dark as to how much my premium will be on the 7th which is tommorow. Bieng unemployed and begging and borrowing funds from wherever I can makes life hard going. I just wish that sometimes dome people would actually give a damn, or even better just do the flipping job that you get paid to do, you don't know how fortunate you are