UNABLE TO TELL ME APPROVED AMOUNT

I have been with Budget for many years now and have even referred colleagues to budget. However, I was in an accident on the 19th August 2015. I received a call now advising that my claim was settled and they will be contacting the bank for a settlement quote. I advised them that same was already sent to them. I asked what their approved claim figure is, since I already know what the bank's settlement is. I was advised that they cannot assist me with this.<br> <br> I am now in a position where I don't know if I will still have to pay the bank for a vehicle I have or not. More specifically, a colleague has just signed up with budget and I am very eager to tell her about the call I just received from budget. And its not like ive just joined.