Unable to send claim

<p>2 weeks ago, I called to log a claim for a breakdown on my car, I was told to get a report from the dealer and send it back. When I checked my policy documents, there is no email address to even send the report to them. I have been calling their call centre to get an email address but no one ever answers their phones, and today after getting hold of one of their agents, they tell me I have to be transnferred to another agent just to get an email address. </p> <p> </p> <p>Now my car is supposed to be dysfunctional just because they are unable to answer their numbers.</p>