CP
Charl P

1 reviews | Active since Mar 2016

24 Aug 2018, 07:29

unable to cancel or remove items, forced continuation of policies.

They refuse to cancel debit orders or update policies, this is the second time where i have had a policy "reactivated", the last incident required that block the debit order through my bank after three months of struggling. This time i have attempted to remove an item from the web portal, because the last time the call was conveniently "LOST". All correspondence can be done on Hellopeter for in case you have "System Issues" again. The black jeep needs to removed and i need to be credited.

0
Replies (3)
Budget Insurance
Budget Insurance's reply24 Aug 2018, 08:19
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply24 Aug 2018, 10:40
Official

Dear Mr Du Plessis

Kindly be advised that we have received confirmation from our Underwriting Management Team that your concerns have been addressed and the relevant amendments have been made to your policy.

Kind Regards

The Budget Team

CP
Charl P's update19 Sept 2018, 11:53
Reviewer Update
Thank you for crediting the incorrect debit order.