*****ulent service

I registered my motor warranty claim 4 months ago with this company. I was requested to furnish them with the relevant documentation from the repairer. We submitted all these documents. To our suprise we were asked to provide the diagnostic report in a format that Budget also doesnt have. We asked for the matter to be escalated and we were told that a senior consultant with call is within 48 hours. That was last week Tuesday. Today is Wednesday and week has gone by. We called them today and it appears they update their systems with lies. They claim to have called me to obtain the workshop's address so their assessor can do a physical inspection. I have never spoken to this assessor and the alledged conversation. This is very frustrating as when you take up the policy, the policy wording and the consultant seem to make it sound like if you do your part they will also do their part. This service is terrible and I regret dealing with this company that looks for every excuse to repudiate a claim. Am so disappointed as I had faith is this big company. Their reputation is not what you would imagine it to be compared to this horrible service