****TY SERVICE AT BUDGET INSURANCE

I was involved in a car accident on the 26th of December 2024 and since I'm insured with Budget Insurance, I put in my claim and my claim was approved. The car had minor damages, on the left hand front and back doors. The car was fixed by Empire Panelbeaters. On the 28 January 2025 the panelbeater calls me to come collect the car. Surprisingly, the remote key does not open the car, I had to open the car manually with the key, which is something I've never done. The panelbeater assistant tried another battery for the remote as he thought the battery might be dead. Still the doors weren't opening. The other surprise, the boot at the back is also not opening, as it only opens with remote. I informed the panelbeater assistant and said that he will have to hear from the insurance. The insurance calls me to tell me that the problem with the keys not working has got nothing to do with the vehicle repairs, it might be the key problem. But now I've never experienced such a problem ever, now I'm suck with a car that has a boot that can't open, and can't lock doors with the remote. 😡😡😡😡😡😡😡😡😡😡😡