Two months waiting for a call recording

Got involved in an accident two months ago, fortunately no-one was hurt, and the claims were done by all parties involved and despite what people say about Budget not paying up, the processing of the claim was reasonably fast and that was awesome. <br> <br> Problem came when I had to take in my car for repairs, and I asked about the rental car arrangement. They claim I did not request car hire as part of the package. I requested for the recording countless times and its been two months now. I have sent more than five emails requesting this recording to no avail. There was a delay getting parts of my vehicle for them to do the repairs and now my car has been booked in for this coming thursday which is more than two months after the request for the recording but still, i have nothing. <br> <br> I have given the time and date of the call, which is supposed to narrow down the number of calls to search but still, two months no response. <br> <br> Please can you respond to me. If it was my mistake, then just prove it and I will own up to it, if not then please own up to yours. My car is going to be in for 1 few days for the repair and I have no time left to make arrangements.